FAQs (Aka, more details than you actually want to know!)
Q: What is included in the cost that I’m paying for the cruise?
A: Room pricing includes all meals, admission to 40+ concerts and multiple guitar and other workshops, as outlined on the event’s schedule, shipboard accommodations for 4 nights, some beverages (such as non-specialty coffee, non-bottled water, iced tea and lemonade), photographs from the Artist Photo Op event, and a multitude of onboard entertainment & activities. Applicable taxes & fees and shipboard gratuities are in addition to the room price as outlined on the event website.
Q: What optional extras are not included in the price of the cruise?
A: Air transportation, transfers to and from the ship, optional travel insurance, shore excursions (tours), specialty dining, spa/salon services, casino, photographs, gift shop, some beverages (e.g., sodas, bottled water, alcoholic beverages, etc.), medical services and items of a personal nature (e.g., laundry, telephone calls, Internet access, etc.).
Q: I was looking at the pricing page … are the prices shown per room?
A: All prices shown are PER PERSON and are for the cruise fare only. In addition to the cruise fare, each person will be charged an additional $220 for taxes, fees and gratuities which are for the stateroom service team, meal service team, and alternative service team (galley, guest services and other hotel staff members).
Casino dealers and spa personnel are not included since not all passengers will utilize those services. A gratuity for bar services and servers will automatically be added to the price of your drinks on your bar check.
Q: Can I bring more than one guest?
A: While some staterooms can accommodate more than two people with a sofa bed, upper berths stored in the stateroom ceiling, rollaway bed, etc., not all rooms can; and such accommodations are subject to availability at the time of reservation. Due to Coast Guard safety regulations, there cannot be more passengers accommodated in a stateroom than the designated occupancy for that room. Also, please be advised that each passenger must be registered and paid for in full in order to be allowed to board the ship.
Q: Can you help me find a roommate?
A: Absolutely! Just call us at 775-600-AXES to book, and let us know you need a roommate match. We’ll match you with someone of the same gender, and even try our best to match you based on music preferences as well! This service does not apply to “Secret Santa” and certain other special offers.
Q: I want a specific cabin. How do I make sure I get it?
A: You will be able to make your cabin preference known when you make your reservation and we will do everything we can to make sure you get the cabin you select. There may be reasons, however, that we need to change the cabin you chose when our final cabin list is submitted to Carnival. We will let you know about the change, and we will make sure that your new cabin is of equal or better size, category (balcony, ocean view, etc.), and location (center, end, close to elevator). If you have a specific reason for choosing a cabin such as it’s next to your best friend, adjoining other family members, or closest to the casino and your chance to go home rich, let us know in the comments when you make your reservation.
Q: What is the Payment Schedule?
A: At time of booking, passengers are required to pay a $250 per person initial payment ($500 initial payment for single occupants). Reservations without initial payments at time of booking are subject to cancellation. The remaining balance due for the reservation will be charged in equal monthly payments from the time of reservation until the final payment due date of January 1, 2016.
Payments are in US dollars, and accepted forms of payment include American Express, Discover, MasterCard, Visa and PayPal.
Q: What is the Cancellation Policy?
There will be no refunds given for those who do not show up on time (“no-shows”) or unused tickets, nor will any refund be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
Any adjustment to the cancellation policy is at the sole discretion of Axes & Anchors organizers.
Cancellation fees for airline tickets and/or other reservations made by passengers are subject to the cancellation policy of the specific airline/supplier.
Q: I’m a Carnival VIFP Member. Will I still receive the benefits of my membership?
A: Yes, many of the benefits of your membership will apply.
Q: How do I make changes to my existing reservation?
A: Reservation changes must be made via the online reservation system, by email to [email protected], or by calling 775-600-AXES. Until approximately 45 days prior to sailing, most changes to existing reservations can be made by going to the event website (www.axesandanchors.com), clicking on the “Book Now” button and then clicking on the “View My Account” button on the bottom of the screen. Within 45 days of sailing, any change requests will need to be submitted via email to [email protected]. Note: a change in reservation may result in additional fees.
Q: When and how will I receive my cruise documents?
A: Approximately 3 weeks prior to the sailing date, passengers who have booked and paid in full will receive an email confirming their stateroom number and cruise line booking number for the cruise. The email will also contain instructions on how to check-in online via Carnival’s website where passengers may also sign up for shore excursions, make specialty dining reservations/spa appointments and pre-register a credit card for onboard purchases. All passengers are required to complete this online check-in at least 3 days prior to cruising. Cruise documents will be available for printing through the cruise line’s online check-in approximately 3 weeks prior to sailing.
Q: What documentation is required to cruise?
A: Proper travel documentation is required at embarkation and throughout the cruise for all passengers. Even though a passenger has completed the cruise line’s online check-in, it is still the passenger’s responsibility to present the required travel documents at the time of embarkation. Any passenger without proper documents will not be allowed to board the vessel, and no refund of the cruise fare will be issued. Carnival Cruise Lines (“Carnival”), Axes & Anchors and its agents/affiliates assume no responsibility for advising passengers of proper travel documentation.
Carnival highly recommends all passengers travel with a government-issued passport that is valid for at least 6 months following the return of the cruise. Although a passport is not required for U.S. citizens taking cruises that begin and end in the same US port, travelling with a passport may help to expedite your CBP clearance upon return to the US. Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation or need to fly back to the US for emergency reasons.
The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, listed below:
Copies of US passports/naturalization papers, hospital certificates and baptismal certificates are not WHTI compliant documents and are therefore NOT acceptable.
For more information on the documentation requirements, please visit www.carnival.com.
Q: Who May Cruise?
A: Passengers are responsible to ensure that they are eligible to cruise according to Carnival’s requirements, including but not limited to the following:
Passengers not meeting the cruise line’s requirements will be denied boarding, and no refund of the cruise fare will be issued. These policies are set by the cruise line (not Axes & Anchors), and no exceptions are allowed.
Q: What is the bed configuration in rooms?
A: There are two twin beds that are convertible to a queen-sized bed in the majority of rooms. Some rooms can also accommodate additional passengers on a sofa bed, upper berth single beds and/or rollaway beds (note: rooms can only accommodate the number of passengers they are designed to accommodate, and all passengers must have a reservation, regardless of age).
Q: What types of accessibility options are available in rooms?
A: There are a limited number of wheelchair accessible rooms available onboard the ship. For people that do not use a wheelchair but still need minimal assistance, bars and raised toilet seats can be accommodated in most rooms. In addition, disposal units for needles, refrigerators for medication, and oxygen tanks can be put into most rooms upon request. All of these items are available on a limited basis and should be requested in the Notes section of your reservation. If you have an accessibility need, please send an email to: [email protected].
Q: When do we eat?
A: Breakfast, lunch and dinner are served in the ship’s main dining rooms located on decks 3 & 4. You can also enjoy more casual, buffet-style meals at the Mediterranean Lido Restaurant located on decks 9 & 10. Other options include the The Taste Bar (pick up a complimentary appetizer before dinner for a taste of something different), Chopsticks (bold and flavorful Chinese culinary experience), Carnival Deli, Pizza Pirate (a 24-hour pizzeria offering Caesar salad and several types of pizza) and Swirls a 24-hour self-serve soft ice cream and frozen yogurt.
For Axes & Anchors, dining will be open seating during pre-determined windows of time in the restaurant and 24 hours a day in the buffet. Room service is also provided 24 hours a day with a limited menu.
All dining options and serving times are reflected in the ship’s onboard daily program. You are free to drop into the main dining room at any time during the serving hours. There is no assigned meal times or assigned tables.
Q: Can the ship accommodate special dietary needs?
A: Carnival can accommodate special diets that have been created in consultation with a dietary specialist. Selections offered are for lunch and dinner in the main dining room only. Sample diets include: vegetarian, vegan, diabetic, low fat, low sodium, low cholesterol, kosher meals, gluten free and lactose free. Please note any special dietary needs in the Notes section of your reservation.
Q: Is room service complimentary to all passengers?
A: A select room service menu is available to all passengers on a complimentary basis.
Q: How do I book shore excursions?
A: You can purchase shore excursions on Carnival’s website once you receive your booking number and online check-in instructions for the cruise (approximately 3 weeks prior to the sailing date).
Q: Can I take pictures and video onboard?
A: Most artists will allow non-flash photographs during their performance, Q&As and, of course, during the Photo Op event, if you are using a non-professional camera. We ask, however, that you be respectful of their privacy when you see them out and about, and approach them politely and ask permission before taking your shot. Taking video, with video specific equipment, is not allowed by performers or the ship. There will be Carnival videographers who will be documenting shipboard activities (excluding concerts, due to copyright laws) and making the video available for a fee.
Q: Can I call my home while onboard?
A: The ship’s telecommunications network offers direct dialing via satellite from the stateroom telephone, which is available 24 hours a day regardless of the ship’s location until 4:00am on the final day of the cruise when the service is closed. The current rate is $1.99 per minute (subject to change), and charges will be billed to the room’s primary passenger’s onboard Sail and Sign account. Since all communication is via satellite, the charges apply to all calls including calling cards, credit cards, 800 toll-free numbers and collect calls. Information and instructions can be found in the Ship’s Directory in the stateroom.
We know many of you would like to leave an emergency contact number for family members not traveling with you. In the event of a TRUE emergency, loved ones may contact our call center at 1-800-227-6482 on a 24/7 basis. Our team will take down the caller’s name and contact information and pass it on to our Guest Services team onboard for delivery to the person being called.
Q: Will my cell phone work while at sea or in ports of call during the cruise?
A: Carnival, through agreement with Wireless Maritime Services, proudly offers an advanced roaming network on board Carnival ships, allowing you to make and receive calls while at sea using compatible mobile phones that are set to roaming. International roaming charges will be conveniently billed to you by your home mobile carrier. Mobile phone service will be available for use while the ship is at sea.
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to 800, 888, 866 and 877 numbers are NOT toll free. You will be billed by your home mobile carrier for your international roaming usage on your regular mobile phone bill. It can take up to 60 days for charges acquired while using your cellular phone at these times to appear on your phone bill. For more information, please contact your home mobile carrier customer service.
Q: Is there Internet access onboard?
A: To keep you connected while at sea, all Carnival ships provide satellite Internet access facilitated through the Internet Café and on the ship’s Wi-Fi network. Further details regarding availability will be available onboard ship.
Q: Is laundry service available?
A: Yes – laundry, dry cleaning and pressing services are available for a fee.
Q: Are there irons and ironing boards available in the rooms?
A: Rooms do not have irons or ironing boards; however there is a full laundry and dry-cleaning service available onboard for a reasonable rate. Please also note that irons are strictly prohibited onboard the ship. If you choose to bring one with you, it will be confiscated from your luggage before sailing.
Q: Are there hairdryers available in the rooms?
Q: Do rooms have safes?
Q: What if I have special medical needs?
A: Any special needs must be indicated in the Special Requests/Notes section of the online reservation and will be addressed on a case-by-case basis. While there is no guarantee that all special needs/requests can be accommodated, we will make best efforts to accommodate the need or provide an alternative if possible.
Q: Are wheelchairs available onboard?
A: The Carnival Victory does NOT provide wheelchairs for onboard use. However, you can rent a wheelchair, motorized wheelchair or scooter from the following vendors.
Q: I’m bringing my own wheelchair, is the entire ship wheelchair accessible?
A: Not every area of the ship is wheelchair accessible. However, Carnival has made substantial modifications to enhance your ability to move about the ship. The Carnival Victory features Accessible Elevators at each elevator bank with tactile controls within reach of passengers who use wheelchairs.
Accessible Routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. There are also accessible seating within your ship’s restaurants and lounges, and accessible public restrooms.
Q: Do I need to tip the cruise ship staff at the end of the cruise?
A: Gratuities for the stateroom service team, meal service team, and alternative service team (galley, entertainment, guest services and other hotel staff members) will be part of your total pre-paid cost. If an employee has gone above and beyond to assist you, you are more than welcome to provide an additional gratuity to the employee. Specialty services (such as bar staff, spa and casino dealers) have not been included in your pre-paid cost and should be considered separately as you see fit.
Q: How do I make purchases onboard?
A: The Carnival Victory operates on a cashless system. Passengers can validate their Sail & Sign card with their Visa, MasterCard or American Express card, or sign for payment by cash or traveler’s check. Passengers can then sign all on-board services and purchases to their account. At the end of the cruise, passengers will receive a completely itemized statement.
Carnival does not accept personal checks, and only U.S. currency is accepted aboard the ships. There is an ATM located onboard the ship.
Q: Does the ship have a fitness center?
A: Yes, there is a newly renovated fitness center, which is open 24 hours a day and complimentary to all passengers.
Q: Can I bring my own beverages (alcoholic or non-alcoholic) on the cruise ship?
A: Passengers are prohibited from bringing alcoholic beverages on board except that passengers 21 years of age and older may bring on board during the initial embarkation one unopened/sealed 750ml bottle of wine or champagne in their carry-on luggage for consumption in your room. A $15 corkage fee per bottle will be charged should you wish to consume this wine in the main dining room or steakhouse. (A corkage fee is a charge exacted at a restaurant for every bottle of liquor served that was not bought on the premises.)
Guests are prohibited from bringing water, sodas and other non-alcoholic beverages onboard that are packaged in bottles.
A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought onboard on embarkation day and must be in the guest’s carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.
All liquor, beer, other forms of alcoholic and non-alcoholic beverages outside of the exceptions referenced above are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.
We know some of our guests are accustomed to bringing on their own supply of bottled water so as part of this policy we have significantly reduced the pricing for (purified) bottled water which will be conveniently delivered directly to your stateroom. Once onboard, the purchase is non-refundable; guests may take home any unopened bottles.
Pricing is as follows:
$2.99 USD for a 12-pack of bottled water (16.9 fluid ounce per bottle) for pre-cruise purchase. Please visit The Fun Shops at http://www.carnival.com/FunShops/in-room-beverages/water to place your order before your cruise to ensure we have an ample supply onboard.
$2.99 USD (plus gratuity) for a 12-pack of bottled water (16.9 fluid ounce per bottle) for purchase onboard by contacting Room Service.
Guests may bring on board distilled water for use with a CPAP machine or nursery water for families with babies and packed in carry-on luggage.Distilled water may also be purchased onboard at $3.00 USD per gallon by contacting Room Service. The CPAP machine must be packed in carry-on luggage.
Guests are prohibited from bringing large coolers onboard since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However small, personal-sized coolers, no larger than 12”H x 12”L x 12”W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.
Q: Will you be offering drink packages?
A: Carnival was working very hard with us to wrangle their systems into contortions that would allow us to offer drink packages, and we were all certain we’d be able to do it. But in the end, the only system we could work out was going to be way too many steps for passengers to go through for the small amount it might have saved. We had to give in and accept that as much as we wanted to, it just wouldn’t work out this time. We will try for different options on future sailings.
Q: What is the Smoking Policy onboard?
A: Effective on voyages departing October 9, 2014 or thereafter, all staterooms and suite accommodations are entirely smoke free, including the outside balcony. This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers.
Cigarette, E-cigarette and personal vaporizer smoking will continue to be allowed in designated exterior open deck areas, as well as in the night club, and in certain areas within the casino (for playing passengers) and casino bar.
Cigar and pipe smoking will continue to be allowed in designated exterior open deck areas and in jazz clubs (where available).
Note: Passengers who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s cruise ticket contract. Passenger agrees to strictly comply with Carnival’s non-smoking policy.
Q: What is the Customs procedure upon returning to Miami?
A: Detailed instructions about clearing customs will be provided onboard ship near the end of your cruise. Some general guidelines/suggestions to keep in mind as you shop in foreign ports include: keep receipts for gifts and purchases. U.S. residents visiting foreign ports have a duty-free allowance of $400 and those 21 years or older may include one liter of liquor.
Q: Who do I contact if I have questions about the cruise?
A: For questions about the ship or the reservation process, email [email protected].
Q: Who do I contact if I have questions about the event?
A: For questions about the Axes & Anchors events, email [email protected] .
Q: What is the closest airport to Miami?
A: Miami International Airport (MIA) is the closest airport – approximately 20 minutes from Port of Miami. You can also fly into Fort Lauderdale Airport (FLL), which is approximately 45 minutes from Port of Miami depending on traffic.
Q: What are the directions to Port of Miami?
A: Port of Miami is located at 1015 North America Way, Miami, Florida, 33132. Once on-site at the port, you can simply follow the signs to the ship and parking area.
Via the Tunnel
From the North:
Take I-95 South to Eastbound I-395 (Miami Beach) Ramp. Continue on I-395 East and Tunnel Entrance is on your left.
From the South:
Take SR-826 North to SR-836 East, head Eastbound on SR-836 to I-395 East (Miami Beach). Continue on I-395 East/MacArthur Causeway and Tunnel Entrance is on your left.
Take I-95 North to Eastbound I-395 (Miami Beach) Ramp. Continue on I-395 East/MacArthur Causeway and Tunnel Entrance is on your left.
From Miami Beach:
Take I-395/MacArthur Causeway Westbound and Exit on Biscayne Boulevard ramp. Make a u-turn on N. Bayshore Drive to enter Eastbound MacArthur Causeway. Continue on Eastbound I-395 and Tunnel Entrance is on your left.
Via Downtown/Port Bridge
From the North:
Take I-95 South and exit 3B-Bayside. Head south to Northeast 5th Street and turn left. Fifth Street will lead onto the Port of Miami bridge. Continue over the bridge and follow signage to designated terminal.
From the South:
Take I-95 North and exit at Northwest 2nd Street. Head straight to NW 5th Street and make a right. Fifth Street will lead onto the Port of Miami bridge. Continue over the bridge and follow signage to designated terminal.
Q: Is there parking at Port of Miami?
A: Parking is available at the port at a cost of $20.00 USD per day (rates subject to change by the Port Authority).
Other notables include:
Q: What time should I arrive at the pier?
A: Passengers are required to check-in at least 1½ hours prior to departure and so should plan to arrive at the pier at least two hours prior. If you complete the cruise line’s online check-in in advance as requested, this will expedite your check-in process.
Q: How early can I board the ship?
A: The ship has to be cleared by the US Customs and Border Protection Agency before passengers can begin boarding, which can be as early as 11:30am or noon but varies. Please note, however, that staterooms will not be available until approximately 2:00pm.
Q: Can you guarantee every band announced will be on board and that I will get to see every show by every band?
A: Due to unforeseen circumstances such as illness or other personal issues experienced by any one of our artists, we cannot absolutely guarantee that every band will be on board. However, every announced band has signed a contract and agreed to be on board for the full 4 nights of the cruise. We are working very hard to ensure that you will not need to make the difficult decision between seeing one show/special event or another, or feel forced to leave a show or event early to catch your favorite performer.
Q: Will there be assigned seats for performances?
A: All concerts and workshops will be open “seating” or festival style. The concerts and workshops held in the theatre will have seating available on a first come-first served basis. The concerts on the Pool Deck will be open air with limited seating (mostly standing room only). One of the perks of purchasing either of the VIP packages will be early access to the theatre and VIP area of the Pool Deck to get you up close!
Q: When will we know the schedule of events?
A: We don’t like making you wait, but we also want to be sure that we create a schedule that maximizes your experience on board and in our two ports-of-call. As a result, the schedule will be delivered closer to the sailing date – most likely about one week prior. You should “whitelist” the email address [email protected] in your mail reader, and keep your eye on your email inbox for regular updates and important information!
Q: How will the Photo Op with Artists work?
A: There will be multiple 90-minute photo session opportunities scheduled during the cruise, with nearly all of our performers participating. Axes & Anchors photographers will be taking all of meet and greet photos for you, and a web link to download your photo following the cruise will be provided during these sessions. Please note that due to the number of performers, guests, and the limited time available, the artists will not be able to sign autographs during the photo sessions.
Q: Will there be scheduled sessions to get autographs?
A: While there will not be scheduled sessions for autographs there may be impromptu opportunities for you to respectfully approach an artist and ask for an autograph. Please be mindful of their time and limit your request to one item and to a time other than when they are preparing for a performance or trying to have a meal. Of course, our Platinum VIP passengers will have a unique opportunity to obtain autographs at the very intimate Rocktail Party.
Q: What other events and activities will occur on board the ship so that I won’t be bored?
A: We have an amazing variety of activities to keep you entertained between concerts and workshops, including some artist hosted activities and fun opportunities to get to know the ship and your fellow passengers, such as theme nights, ping-pong, beer-pong and poker tournaments, our special brand of BINGO and a few other surprises! Check out axesandanchors.com/the-fun for more details. Trust us, you WON’T get bored!
Q: Will there be event and band merchandise for sale?
A: Absolutely. To help commemorate your cruise and support your favorite artists, Axes & Anchors and artist merchandise will be available for purchase on board in multiple locations using your onboard Sail and Sign account.
Q: What else should I know?
A: We sincerely hope that all of our passengers and artists have a great experience on the Axes & Anchors cruise! To ensure the comfort, safety, well-being and enjoyment of all, there are some rules that will be strictly enforced concerning disruptive conduct, the use or possession of illegal substances, under-age drinking and smoking other than in designated smoking areas. We can, and will assume, that all guests have read, understood and agreed to the terms and conditions outlined in Carnival Cruise Lines ticket contract. Violations of these rules may result in disembarkation at any port, as determined by Carnival. Neither Carnival nor Axes & Anchors shall not be liable for any refund or other compensation or damages whatsoever to any passenger disembarked pursuant to this provision, or who disembarks because another passenger is so disembarked,